The glossary below contains many of the terms you will find in common use throughout the Symantec Security Response website. Please refer to this list to find definitions of terms and answers to other Internet security-related questions.

ESM Manager

See Symantec ESM Manager.

In Symantec Incident Manager, a number between 1 and 5 (inclusive) that indicates the level of urgency that is assigned to the Help desk ticket. 5 is the most serious priority.